Job Number: 17367

External Description:

Job Title: Faults Coordiantor

Location: Poole, Dorset, BH17 7ER

Contract Length: 6 months
Rate: (Not specified in the template)

Company Overview:

Randstad Sourceright, a provider of RPO & MSP Recruitment Services, is recruiting for an Incident Manager to support a telecommunications leader.

Role Overview:

The Incident Manager will oversee effective fault handling to meet customer contract requirements. This includes supporting a key traffic signal maintenance contract, collaborating with the London Field Services team, and contributing to the growth of the Service Operations Centre.

Work Arrangements:

• Training: 4 months in-office, followed by hybrid work (2 days from home).
• Shifts:
• Mon-Fri: Rotational shifts between 05:00-20:00.
• Weekend: 1 in 3 weekends, 09:00-17:00.
• 365, 24/7 department.

Responsibilities:

• Handle telephony and email correspondence.
• Dispatch faults intelligently to Field Service Engineers, considering urgency, skills required, and travel efficiency.
• Verify and report fault-related data to ensure operational productivity.
• Manage Field Service Engineer feedback, ensuring accurate record updates aligned with contract requirements.
• Coordinate with third parties and customers for fault resolution.
• Escalate risks or issues to Senior Fault Coordinators or Team Leaders.

Key Skills and Experience Required:

• Strong attention to detail for checking and updating system information.
• Proficiency with Office 365, including email and spreadsheets (not highly technical or data-heavy).
• Good analytical skills to manage information effectively.
• Strong communication skills to handle customer and engineer interactions in an operational contact centre environment.

Additional Notes:

• Training Period: 3-5 months.
• The role blends administrative duties with customer and engineer-facing responsibilities in a fast-paced operational setting.

For more job opportunities, visit the contractor portal.

Job Number: YUNXJP00000343 - Faults

Community / Marketing Title: Faults Coordinator

Location_formattedLocationLong: Poole, South East England GB