Job Number: 17189

External Description:

Job title: Customer Services Support

Location: Siemens Financial Services Ltd. Sefton Park, Bells Hill Stoke Poges SL2 4JS

Contract length: 6 months rolling contract

Work hour: 37.5 hours/week

Pay Rate: £14-15/hour  inside IR 35

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Customer Services Support on behalf of a well known business that specialises in industry, infrastructure, transport, and healthcare.

 

Job Purpose

You will play a crucial role to be responsible for one main task, the cancellation, refund and clawback of insurance monies at contract level, following a waive or cancellation of the insurance product by the customer. This involves system work within our CMS system, our ticketing system called Zendesk and other internal systems. 

The role and responsibilities

• Ensure all email responses are thorough, accurate, and align with company guidelines
• Handle incoming customer support tickets efficiently using Zendesk and other CRM platforms
• Manage a large volume of emails and tickets efficiently without compromising quality 
• Responsible for the timely processing of the insurance file.
• Processing includes cancellation, restructuring, refunding customers and preparing clawback information
• Ensure that records are accurately kept on internal systems to show transparency of activities completed.
• Working with other departments to resolve issues and queries effectively and efficiently.
• Assisting with other ad hoc tasks as requested by the Operations Manager

 

To be considered, here are skills and experience that you need to have:

• Customer Service or similar background
• Ideally will have experience in contracts within asset finance with an understanding of their structure.
• Having finance knowledge desirable 
• Great communication skills

 

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration. To apply, please follow the instructions on our application portal. We look forward to receiving your application.

 

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Job Number: SIE1JP00033227

Community / Marketing Title: Customer Services Support

Location_formattedLocationLong: Stoke Poges, South East England GB