Job Number: 17369

External Description:

Job title - Contract Administrator 

Location: Manchester

Hybrid: 2 - 3 days in the office. 2 days one week, 3 days second week.

Contract length: 6 months - long term temporary contract

Rate: £14.59 per hour PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for a Contract Administrator to work for a technology leader in industrial automation and digitalization. They help their customers drive their digital transformation and to collect, understand and use the massive amount of data created in the Industrial Internet of Things (IIoT).

The Role:

You will be responsible for processing Response, (SUS) Software Update Services and (SP) Solution Partner contracts.

The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.

 

Responsibilities:

• Order Processing for all service contracts.
• Renewal and Service Credit Quotations for all CS Contracts.
• Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.
• Manages all Response Contract documentation, and manages the filing system within the network.
• Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.
• Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.
• Generates monthly Service Credits statements inline with customer and engineer requirements.
• Updating of EQMS procedures.
• Supporting and training contract administrators and coordinators on contract activities.
• Creating a service ticket in the designated ticketing system.
• Ensuring the compliance with the relevant KPI targets.
• Escalate issues to the applicable Manager according to defined parameters.
• Ensures a high quality standard of the contract / rota / iBase / customer database entries.
• Providing support to other DI Businesses for contract activities.
• Monitor customer satisfaction requirements.

 

Key Skills and experience required:

• Excellent interpersonal skills, in particular telephone skills, are essential.
• Excellent communication skills with the ability to communicate with managers and customers.
• Exceptional organisational skills with the ability to prioritise tasks.
• An understanding, appreciation and experience of providing high level customer service.
• An ability to be innovative and address problems with creative solutions.
• The ability to work within a team or on own initiative in a high pressured environment.

 

 

 

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Job Number: SIE1JP00034542

Community / Marketing Title: Contract Administrator

Location_formattedLocationLong: Manchester, North West England GB