Job title: Customer Service Operator
Location: Remote 
Contract length: 3 months with extension possible
Working hours: Monday - Friday, flexible start and finish times
Pay rate: £ 13.50 per hour 

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Customer Service Operator on behalf of a leading infrastructure company. 

Job purpose:
We are seeking a dynamic and detail-oriented Customer Service Operator to join the established team on an initial 3-month contract basis. The successful candidate will be responsible for providing outstanding support to both customers and engineers to ensure the smooth day-to-day running of projects.

Responsibilities:

• First line of customer support & contact on a daily basis working with the customer relationship manager to ensure KPI's/SLA's are met. 
• Administrative ownership over a set of customer accounts, ensuring customer data is kept live and accurate. 
• Receiving customer fault calls (email or phone), scheduling and dispatching the engineer within the contractual requirement to these. 
• Ensuring required purchase orders are received for all reactive works and invoiced accordingly. 
• Issuing of RAMS to the customer 
• Ensuring all engineer tick sheets and British Standard certificates are completed and stored correctly. 
• Raise and issue maintenance invoices to customers. 
• Work with the wider business team to ensure the contracts are delivered correctly.
• Completion of daily administration duties as required. 
• Ordering of parts as required to support preventative and reactive maintenance works. 
• Scheduling, allocating and raising of purchase orders for subcontractors and 3rd parties 
• Creation of preventative maintenance plans and scheduling these in to meet with the contractual requirements.
• Booking of engineers holiday/leave within the planning tool. 
• Day to day management of the Customer Service Portal.

Qualifications/Experience:

• Strong customer service skills
• Strong organisational and communication skills.
• Previous experience using SAP is desirable
• Proficient in Office 365 

RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us.
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