Job Number: 17302

External Description:

Job title: 1st Line Support Operator
Location: London - E3
Contract length: 6 month initial contract - Potential to be made permanent
Rate: £15.53 per hour
Shift Pattern: 4 days on - 4 days off - Every 2 weeks on night shift.
Day shift - 07:30am - 6:45pm and Night shift - 19:30pm - 06:45am
(Training is all office based Monday - Friday first 4-6 weeks and then you will go onto the shift pattern. This will then be Hybrid 2 days working from home per week)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for 2 1st Line Support Operators working on behalf of a global company in the Technology industry. This is a rolling 4 on/ 4 off position that includes Day and Night Shifts and working some weekends. This will be an initial 6 month contract with a potential opportunity to be made permanent. Please note the first 4-6 weeks will be a training period and will be all office based 9.00am - 17.00pm Monday - Friday.
The successful 1st Line Support Operators will join the Team based at the Newham office in London. (Please note there is no parking onsite so you must be able to get to E16 (Newham) on public transport both Day and Night).The 1st Line Support Operators will help manage the day to day smooth running of Street cameras, making sure they are working correctly, talking Customers through any issues and following protocol for any faults and escalating any issues. This position requires a good level of understanding Tech, a high level of I.T proficiantcy and trouble shooting experience aswell as excellent customer service skills.
Responsibilities of the 1st Line Support Operators:
First point of call for Customers having any issues with cameras
Escalating calls in a timely and professional manner, dealing with major incidents first
Prioritising workload and importance of tasks
Excellent Customer Service Skills
Proficient in I.T, Microsoft packages, especially Excel and CRM systems
Trouble shooting cameras
Log and close down tickets
Live finder checks on multiple cameras
Key Skills / Experience Required for the 1st Line Support Operators:
Great attention to detail
Excellent Customer Service skills
Strong I.T skills
Process driven
Previous 1st Line experience is desirable but not essential
Must be able to travel to E16 daily for the first 4-6 weeks
Must be able to work both days and night shifts on a rota basis
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
To apply, please follow the instructions on our application portal. We look forward to receiving your application
If this isn’t the role you’re looking for right now, please visit our Randstad Sourceright Website where you will see all of our live roles and communities to join - Thank You.

 

Job Number: YUNXJP000002481

Community / Marketing Title: 1st Line Support Operator

Location_formattedLocationLong: London, Greater London GB