Job Number: 17364

External Description:

 

Job title: Job Booker / Job Scheduling Administrator

Location: Nottingham

Hybrid: you will initially need to be on site full time for the first few weeks or so to get trained and up-to-speed with the role, but following that there is the flexibility to work 3 days a week WFH, and minimum 2 days a week in the office.  

Working Hours: 39 hours a week, Monday-Friday 

Contract length: 6 months initially, + likely extensions (possibility for perm in future)

Rate: £12 per hour PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Job Booker / Administrator on behalf of a global leader in the Energy sector.

Job role: 

You will be responsible for the raising and scheduling of electrical metering appointments relating to a Mobile Broadband contract our client has. The jobs you will be scheduling engineer appointments for includes managing a diverse range of works, from fault investigations to the installation of new metering connections.
You will be overseeing all key aspects of the booking process, including coordinating site access, arranging necessary permits, including risk assessments (RAMs), arranging specialist vehicle hires, scheduling out-of-hours appointments, and addressing any other access related requirements necessary. The primary goal is to ensure the seamless and successful completion of works within defined timescales keeping the end client fully informed throughout the process.

As an ideal candidate you must be target-driven, highly organised, and able to manage multiple tasks simultaneously in a fast-paced environment. Capable of providing excellent customer service ensuring that appointments are booked within contractual SLAs (Service Level Agreements). The role also involves providing crucial administrative support to field engineers throughout the duration of each job, from initial scheduling to on the day support. This includes managing schedules, troubleshooting issues, and ensuring that all necessary documentation, permits, and risk assessments are in place. 

 

Areas of Responsibility / Tasks:

• Proactively plan, raise and schedule MBNL appointments, ensuring all booking requirements are addressed, including permits, site access, keys, vehicle hires, and out-of-hours arrangements.
• Efficiently organise and prioritise your workload to meet defined targets and expectations for each appointment, ensuring timely and successful completion.
• Resolve MBNL escalations and queries swiftly, adhering to specified timescales and SLAs, through both written and verbal communication, maintaining a high level of service.
• Provide essential administrative support to field engineers, ensuring all necessary documentation, resources, and arrangements are in place for successful completion of works. 
• Work closely with MBNL to ensure outstanding customer satisfaction, ensuring that all communications and actions are delivered as agreed and meet the highest expectations.
• Ensure the accuracy and quality of all data entered into the company systems, maintaining high standards across all data entry activities.
• Maintain accurate and up-to-date data for live trackers, relating to work requests and job completion outcomes. 
• Support other Cell Tower functions when necessary, during periods of team absence. 
• Build and sustain strong relationships with other teams within the firm to facilitate seamless inter-team operations.
• Understand and operate within the framework of the organisation’s values and the EYS strategy.

 

To be considered for the Job Booker role you must have the below skills and experience:

• Demonstrate excellent organisational abilities to effectively manage your workload.
• Work efficiently and adaptably to meet changing demands.
• Tackle problems and challenges with a logical and systematic approach.
• Possess strong Microsoft and analytical skills.
• Excel in managing relationships with both internal and external stakeholders.
• Embrace and advocate for change with a positive attitude.
• Educated to at least GSCE level or equivalent.

Desirable Skills & Experience:

• Experience in the energy sector or a scheduling environment is preferred, though not essential.
• Familiarity with Cell Tower booking processes is advantageous.
• Proven experience in delivering exceptional customer service, both written and verbal, is desirable.

 

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

 

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Job Number: SIE1JP00034501

Community / Marketing Title: Job Booker

Location_formattedLocationLong: Nottingham, East Midlands GB