Job Number: 17561

External Description:

Job Title: Contract Administrator 

Location: Princess Road Manchester M20 2UR( 2 days in the office 1 week, 3 days the following week) 

Contract Length: 6 months (with potential extension) 

Shift Pattern: Monday - Friday 

Payrate: £14.59p/h PAYE 

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Contract Administrator on behalf of Siemens. 

The Contract Administrator will be responsible for processing Response, (SUS) Software Update Services and (SP) Solution Partner contracts. 

The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. 

Responsibilities: 

• Order Processing for all service contracts. 
• Renewal and Service Credit Quotations for all CS Contracts. 
• Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting. 
• Manages all Response Contract documentation, and manages the filing system within the network. 
• Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA. 
• Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements. 
• Generates monthly Service Credits statements inline with customer and engineer requirements. 
• Updating of EQMS procedures. 
• Supporting and training contract administrators and coordinators on contract activities. 
• Creating a service ticket in the designated ticketing system. 
• Ensuring the compliance with the relevant KPI targets. 
• Escalate issues to the applicable Manager according to defined parameters. 
• Ensures a high quality standard of the contract / rota / iBase / customer database entries. 
• Providing support to other DI Businesses for contract activities. 
• Monitor customer satisfaction requirements. 

Key Skills / Experience Required: 

• Excellent interpersonal skills, in particular telephone skills, are essential.
• Excellent communication skills with the ability to communicate with managers and customers. 
• Exceptional organisational skills with the ability to prioritise tasks. ● An understanding, appreciation and experience of providing high level customer service. 
• An ability to be innovative and address problems with creative solutions. ● The ability to work within a team or on own initiative in a high pressure environment.

 

Job Number: SIE1JP00035706

Community / Marketing Title: Contract Administrator

Location_formattedLocationLong: Manchester, North West England GB