Job Number: 17587

External Description:

Job Title: Customer Service Professional

Location: Stoke Poges

Contract Length: 6 month contract (potential for extension)

Are you a customer service superstar ready to make a real impact? Do you thrive in a fast-paced environment where your excellent communication skills and friendly nature can shine? If so, keep reading!

 

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are looking for an enthusiastic and dedicated Customer Services professional to join our dynamic Operations Team. You'll be at the forefront of delivering unparalleled service, handling a high volume of calls, written correspondence, and internal queries with a smile. 

 

What part will you play?

 

• Liaise effectively with internal and external customers via phone, letter, and email
• Resolve customer queries and requests accurately and efficiently
• Process financial amendments, transfer requests, and refunds within appropriate timescales
• Maintain accurate and up-to-date customer records
• Collaborate with team members, offering proactive support during peak periods
• Identify and implement process improvements that enhance the customer experience and drive business efficiencies
• Seize revenue opportunities by identifying sales leads, collecting fees, and resolving potential debt issues
• Adhere to industry and regulatory guidelines
• Effortlessly manage switchboard calls, directing customers to the right department with exceptional service

 

Experience / Skills required:

 

• A proven track record of delivering exceptional customer service, both verbally and in writing
• Experience in a Customer Services team, ideally from a Financial Services or business-to-business background but not essential
• Proficiency in Microsoft Office packages
• Outstanding communication skills, written and verbal
• Excellent organizational and time management abilities
• Knowledge of regulatory bodies like FOS, FCA, and FLA is a bonus!

 

If you're ready to add value and grow your career, apply now!

 

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

If this isn’t the role you’re looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:

 

https://contractortalent.gr8people.eu/

 

Job Number: SIE1JP00036027

Community / Marketing Title: Customer Service Professional

Location_formattedLocationLong: Stoke Poges, South East England GB