Job Number: 17006

External Description:

Job title: 1st Line Support Operator

Location: London - E16

Contract length: 6 month initial contract - Potential to be made permanent

Rate: £15.53 per hour

Shift Pattern: 4 days on - 4 days off - Every 2 weeks on night shift.

Day shift - 07:30am - 6:45pm and Night shift - 19:30pm - 06:45am

(Training is all office based Monday - Friday first 4-6 weeks and then you will go onto the shift pattern. This will then be Hybrid 2 days working from home per week)

 

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for 2 1st Line Support Operators working on behalf of a global company in the Technology industry. This is a rolling 4 on/ 4 off position that includes Day and Night Shifts and working some weekends. This will be an initial 6 month contract with a potential opportunity to be made permanent. Please note the first 4-6 weeks will be a training period and will be all office based 9.00am - 17.00pm Monday - Friday 

The successful 1st Line Support Operators will join the Team based at the Newham office in London. The 1st Line Support Operators will help manage the day to day smooth running of  Street cameras, making sure they are working correctly, talking Customers through any issues and following protocol for any faults and escalating any issues.

Responsibilities of the 1st Line Support Operators:

• First point of call for Customers having any issues with cameras
• Escalating calls in a timely and professional manner, dealing with major incidents first 
• Prioritising workload and importance of tasks
• Excellent Customer Service Skills 
• Proficient in I.T, Microsoft packages, especially Excel and CRM systems 
• Trouble shooting cameras 
• Log and close down tickets 
• Live finder checks on multiple cameras

 

 Key Skills / Experience Required for the 1st Line Support Operators:

• Great attention to detail
• Excellent Customer Service skills
• Strong I.T skills 
• Process driven 
• Previous 1st Line experience is desirable but not essential 
• Must be able to travel to E16 daily for the first 4-6 weeks 
• Must be able to work both days and night shifts on a rota basis 

 

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

 

To apply, please follow the instructions on our application portal. We look forward to receiving your application

 

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Job Number: YUNXJP00000248

Community / Marketing Title: 1st Line Support Operator

Location_formattedLocationLong: London, Greater London GB